GUESTS

All guests must sign in on arrival and complete a Pre-Activity Questionnaire before using the Club’s facilities.

Members are responsible for ensuring their guests are aware of and follow the Club Rules while visiting Diana’s.

Guest access is subject to the appropriate guest or day pass fee and any applicable age restrictions.

FITNESS AREAS

Appropriate footwear and clothing must be worn when using the fitness areas.

Equipment must only be used for its intended purpose and in accordance with any instructions provided.

Equipment, weights and accessories must be returned to their designated storage areas after use.

Any damaged or defective equipment must not be used and must be reported to a member of the Diana’s team.

Access to certain areas may occasionally be restricted for classes, Personal Training, maintenance or other organised activities. Where possible, members will be given advance notice of any restrictions.

SAUNA/STEAM ROOM

The Sauna and Steam Room are restricted to members and guests aged 16 and over.

Appropriate swimwear must be worn at all times.

Members and guests must shower before using the Sauna or Steam Room and must sit on a towel when using the Sauna.

Oils, lotions, shaving products or other substances must not be used within the Sauna or Steam Room.

The temperature controls must not be adjusted and water, oils or any other substances must not be placed onto the Sauna heater.

Glass containers, food and alcohol are not permitted.

Anyone who feels unwell must leave the Sauna or Steam Room immediately.

Members and guests must behave respectfully and must not cause disruption or discomfort to others.

CHANGING ROOMS

Children aged 6 and over must use the changing room appropriate to their sex or use the Family Changing Room.

Children under 6 may accompany a parent or responsible adult into the appropriate changing room.

Members and guests must respect the privacy of others at all times.

The use of mobile phones, cameras or other recording devices is strictly prohibited in all changing rooms.

Personal belongings should be secured in the lockers provided. Diana’s cannot accept responsibility for belongings left unattended or unsecured.

LOCKERS

Lockers are provided for members and guests to store personal belongings while using the Club.

All belongings must be removed from lockers before leaving the Club. Items must not be left in lockers overnight.

Any items left in lockers may be removed by the Diana’s team and treated as lost property.

Diana’s cannot accept responsibility for belongings left unattended or unsecured.

SWIMMING POOL

Children under the age of 16 must be accompanied in the water by a responsible adult aged 16 or over. One adult may accompany a maximum of two children under 16.

Children under 16 must not be left unattended and must remain within easy reach of their accompanying adult.

Appropriate swimwear must be worn at all times.

Members and guests must shower before entering the pool.

Running, diving, bombing, fighting, pushing, ducking or other behaviour that may endanger or disrupt other pool users is not permitted.

Food and drink are not permitted on poolside, with the exception of water.

Outdoor footwear is not permitted on poolside. Overshoes must be worn where provided.

Members and guests must follow all poolside safety notices and reasonable instructions given by Diana’s staff.

LOST PROPERTY

Any property found within the Club should be handed to a member of the Diana’s team.

Lost property will be kept for a maximum of four weeks. After this time, any unclaimed items may be disposed of or donated to charity.

Diana’s cannot accept responsibility for any items that are lost, stolen or left unclaimed.

SAFETY AND HYGIENE

Members and guests must follow all safety notices and reasonable instructions given by Diana’s staff.

Any accident, injury, hazard or damaged equipment must be reported to a member of the Diana’s team as soon as possible. Damaged or defective equipment must not be used.

Equipment must only be used for its intended purpose and in accordance with any instructions provided.

Appropriate clothing and footwear must be worn for the activity or area being used.

Members and guests must not use the Club’s exercise, swimming, Sauna or Steam Room facilities while under the influence of alcohol, illegal drugs or any substance that may impair their ability to use the facilities safely.

Smoking and vaping are not permitted anywhere inside the Club.

Assistance dogs are welcome. No other animals are permitted within the Club.

Members and guests must maintain appropriate standards of personal hygiene and use the facilities in a way that does not adversely affect other users.

In the event of an emergency, members and guests must follow all instructions given by Diana’s staff and leave the affected area immediately when instructed to do so.

BEHAVIOUR

Members and guests must behave in a respectful and considerate manner towards other members, guests and Diana’s staff at all times.

Abusive, threatening, intimidating, discriminatory, harassing or inappropriate behaviour will not be tolerated.

Members and guests must not behave in a way that causes unreasonable disruption, discomfort or risk to others.

The use of mobile phones, cameras or other recording devices is strictly prohibited in changing rooms and toilets.

Photography or video recording elsewhere in the Club must not take place without the permission of anyone who may be identifiable in the image or recording.

Members and guests must follow reasonable instructions given by Diana’s staff.

Anyone whose behaviour places others at risk, seriously disrupts others or breaches these Club Rules may be asked to leave the Club.

COMMENTS AND COMPLAINTS

We welcome feedback from our members and guests.

If you have a comment, concern or complaint, please speak to a member of the Diana’s team or contact us directly so that we can look into it and respond appropriately.

GENERAL

Members and guests must comply with these Club Rules and any additional rules or safety notices displayed within specific areas of the Club.

Parents and responsible adults remain responsible for the supervision and behaviour of children in their care, except while a child is participating in an organised activity where supervision has been formally transferred to Diana’s staff.

Any safeguarding concern should be reported immediately to a member of the Diana’s team so that it can be dealt with in accordance with the Club’s safeguarding procedures.

Food and drink may only be consumed in designated areas. Only drinks in suitable, non-glass containers may be taken into activity areas.

Alcohol must not be brought into or consumed within the Club unless supplied or expressly authorised by Diana’s.

Diana’s reserves the right to restrict access to areas of the Club where necessary for maintenance, events, classes or operational reasons.

Members are responsible for ensuring their contact details are kept up to date.

Diana’s reserves the right to amend these Club Rules where reasonably necessary. Significant changes will be communicated to members where appropriate.

PRE-ACTIVITY QUESTIONNAIRE

All new members and guests must complete a Pre-Activity Questionnaire before using the Club’s facilities.

Members and guests are responsible for informing Diana’s of any relevant changes to their health or circumstances that may affect their ability to exercise safely.

Where appropriate, Diana’s may recommend that medical advice is sought before taking part in physical activity.