FREQUENTLY ASKED QUESTIONS

Membership FAQS:

Within our terms & conditions that you sign upon joining, it states that you may be released from your contract before the 12 month commitment ends due to the following reasons; pregnancy, redundancy, relocation or medical reasons. In all of these cases we will need a letter evidencing the reason & a £25 cancellation fee. We must receive your request before the 15th of any calendar month otherwise we cannot cancel you until the end of the following month. You can discuss further with our team by giving us a call.

Yes, at any point within your membership you can put your account on ‘freeze’ for £5 p/m for 3-6 months. You might want to do this due to injury, holidays or for financial reasons. We will need your freeze request before the 16th of any calendar month to put your account on hold for the following month. Please complete a freeze request form with the staff in person or over the phone.

Yes, children are not tied in for any length of time. You can add them onto your membership at any point and also take them off at any point. Visit the membership page to see how much membership is for your child. When it comes to cancelling your child’s membership, you must follow the same procedure as an adult leaver. See here above.

You need to complete a leavers form with a member of staff or over the phone, this needs to be done before the 16th of any calendar month to cancel you for the end of the same month. If it is after the 15th then we will not be able to cancel your membership until the end of the following calendar month. We will cancel your Direct Debit for you, please don’t cancel it yourself.

This does not automatically cancel your membership and can leave you in a difficult situation financially as your account will fall into arrears. If you are having difficulties paying your membership fees, please contact our team who will advise the best action for you to take.

Swimming & Spa:

Steam Room:

  • Steam rooms produce a moist heat with a temperature of between 40°C –50°C, with a high level of humidity.
  • The general principle is to create a bathing experience, which promotes sweating, thereby cleansing the skin and promoting a feeling of relaxation and well-being.

General Guidelines on Steam Room Use:

  • Remove contact lenses, jewellery etc before use
  • Consume plenty of fluid
  • Shower before using the steam room
  • Bring a towel into steam room to reduce contact with seating area
  • Periodically shower and use the relaxation area to cool down
  • Shaving in the steam room is strictly prohibited
  • No children under the age of 16

Persons who are advised not to use a Steam Room:

  • Pregnant women
  • Persons who suffer from heart problems, diabetes, high / low blood pressure
  • Persons suffering from skin diseases, sores, wounds etc
  • Persons suffering from an inability to perspire
  • Persons using certain drugs
  • Persons who have consumed a heavy meal / alcohol within 1.5 hours
  • If in doubt see your doctor

If in doubt or if you have any questions regarding this notice, please speak to reception for clarification.

Sauna:

  • Saunas produce a dry heat with a temperature of between 85°C –100°C, with a low level of humidity.
  • The general principle is to create a bathing experience, which promotes sweating, thereby cleansing the skin and promoting a feeling of relaxation and well-being.
  • Saunas by their nature produce an extreme heat, so it is essential that you immediately leave the sauna cabin if you feel giddy or weak.

General Guidelines on Sauna Use:

  • Remove contact lenses, jewellery etc before use
  • Consume plenty of fluid
  • Shower before using the sauna
  • Bring a towel into sauna to reduce contact with timbers
  • Periodically shower and use the relaxation area to cool down
  • Shaving in the sauna is strictly prohibited
  • No children under the age of 16

Persons who are advised not to use a sauna:

  • Pregnant women
  • Persons who suffer from heart problems, diabetes, high / low blood pressure
  • Persons suffering from skin diseases, sores, wounds etc
  • Persons suffering from an inability to perspire
  • Persons using certain drugs
  • Persons who have consumed a heavy meal / alcohol within 1.5 hours

Our swim term typically runs at the same time as the school term. For more detailed information, please visit the swim section of the website.

Children:

From age 11 children can start using the gym however they can only use the cardio equipment and do body weight exercises in the functional area. You can book your child an induction by calling us on the number below.

Children between the ages of 11 and 15 can use the gym between these hours:
Mon – Wed: 15:00 – 17:00
Thurs – Sun: 15:00 – 20:00

No, we ask that you contact the club and let us know you are unable to attend the lesson due to ill health.

Personal Training:

We recommend you review your gym programme every 6 weeks, but if you’re not happy with yours, please let us know and we will change it for you!

You can do this by calling reception. Click here to meet our trainers.

You must contact the Personal Trainer directly 24 hours before the session if you need to cancel. If you cancel less than 24 hours then you may be charged in full for the session.

Classes:

You can book or cancel classes in club, over the phone or online up to 7 days in advance.

Our system will send you a text automatically when you move from the reserve to the class list. If you need to update your contact details please let us know on your next visit.

Yes, follow this link and register for online booking with your email address. You can book classes 7 days in advance.

We need to have your email address on our membership management system, please contact our team if you need to update your email address.

Squash:

Yes, follow this link and register for online booking with your email address. You can book Squash Courts 14 days in advance.

Unfortunately at this moment in time we do not offer this service, however it is something we are looking to introduce in the future!

Yes! We take pride in our newly refurbished courts and to keep them at a top standard for everyone to use. Please only wear white soled shoes otherwise you may be asked to leave the court.

All juniors 15 and under must wear goggles on court and white soled shoes. If these standards are not met the child may be asked to leave the court.

General:

Yes, you can bring a guest, please see below for prices.

  • £8 per adult (16+)
  • £4 per child
  • £5 per class (only)

Due to the amount of items handed into us on a regular basis we can only keep lost items for 4 weeks and may not be able to keep it stored if it is a wet item. If you think you’ve lost something in club please call us on the number below to check if it has been handed in.

Yes unfortunately we do not have the facilities to provide members with towels so please bring your own. Towels are available to purchase from reception if you forget yours!

Our lockers use padlocks (fairly chunky ones) so please bring your own if you have one, if not we sell them in reception for £5 each!

Yes, as long as you have retained the receipt from the date of purchase. We can accept returns if the item of clothing is the wrong size as long as the labels are still attached or if the item is faulty we can accept returns or exchange for another.

You must be 18 years old to use the sunbed, this is a legal requirement. If we think you look younger than 21 we may ask you for photo ID before purchasing minutes.

The machine is Jack’s Beans responsibility so if you are having any problems with is please call them on 0845 122 2230 so they can resolve your issue.

Please let us know as soon as your medical circumstances change by completing a new Pre Activity Readiness Questionnaire at reception.

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