Anna Rice

I was a member of another local gym but decided to take a look at Dianas following good feedback that I had heard from their customers.

I made an appointment to take a look around the club and was impressed with what I saw so decided to join.

Alex was really helpful. He explained the contract clearly, helped me complete the relevant forms and answered any questions that I had. He explained the payment process and when monies would be collected each month. He made the whole joining experience easy and hassle free for me (someone who hates completing paperwork).

Since joining the club I have found Alex to be really helpful and he always has a smile on his face whatever time of the day it is. If I have any queries he will always ensure that he answers them for me even if it means having to investigate and call me back.

You can see that he takes pride in his work and this is reflected in his outstanding customer service. He is a real credit to Dianas.

- Anna Rice