Yes. You can freeze your membership for £5 per month for 3–6 months for reasons such as injury, holidays, or financial difficulty (email memberships@nullashbournemanagement.co.uk). If you freeze during your 12-month term, your membership will be extended by the freeze period.

Yes, children are not tied in for any length of time. You can add them onto your membership at any point and also take them off at any point. Visit the membership page to see how much membership is for your child. When it comes to cancelling your child’s membership, you must follow the same procedure as an adult leaver. See here above.

This does not automatically cancel your membership and can leave you in a difficult situation financially as your account will fall into arrears. If you are having difficulties paying your membership fees, please contact our team who will advise the best action for you to take.

Anytime with the exception of 12-2pm every day and 8-9pm Mondays-Fridays.

Steam Room:

• Steam rooms produce a moist heat with a temperature of between 40°C –50°C, with a high level of humidity.
• The general principle is to create a bathing experience, which promotes sweating, thereby cleansing the skin and promoting a feeling of relaxation and well-being.

General Guidelines on Steam Room Use:

• Remove contact lenses, jewellery etc before use
• Consume plenty of fluid
• Shower before using the steam room
• Bring a towel into steam room to reduce contact with seating area
• Periodically shower and use the relaxation area to cool down
• Shaving in the steam room is strictly prohibited
• No children under the age of 16

Persons who are advised not to use a Steam Room:

• Pregnant women
• Persons who suffer from heart problems, diabetes, high / low blood pressure
• Persons suffering from skin diseases, sores, wounds etc
• Persons suffering from an inability to perspire
• Persons using certain drugs
• Persons who have consumed a heavy meal / alcohol within 1.5 hours
• If in doubt see your doctor

If in doubt or if you have any questions regarding this notice, please speak to reception for clarification.

Sauna:

• Saunas produce a dry heat with a temperature of between 85°C –100°C, with a low level of humidity.
• The general principle is to create a bathing experience, which promotes sweating, thereby cleansing the skin and promoting a feeling of relaxation and well-being.
• Saunas by their nature produce an extreme heat, so it is essential that you immediately leave the sauna cabin if you feel giddy or weak.

General Guidelines on Sauna Use:

• Remove contact lenses, jewellery etc before use
• Consume plenty of fluid
• Shower before using the sauna
• Bring a towel into sauna to reduce contact with timbers
• Periodically shower and use the relaxation area to cool down
• Shaving in the sauna is strictly prohibited
• No children under the age of 16

Persons who are advised not to use a sauna:

• Pregnant women
• Persons who suffer from heart problems, diabetes, high / low blood pressure
• Persons suffering from skin diseases, sores, wounds etc
• Persons suffering from an inability to perspire
• Persons using certain drugs
• Persons who have consumed a heavy meal / alcohol within 1.5 hours

Our swim term typically runs at the same time as the school term. For more detailed information, please visit the swim section of the website.

From age 11 children can start using the gym however they can only use the cardio equipment and do body weight exercises in the functional area. You can book your child an induction by calling us on the number below.

Children between the ages of 11 and 15 can use the gym between these hours:
Mon – Fri: 06:00 – 20:00
Sat & Sun: 08:00 – 19:00

No, we ask that you contact the club and let us know you are unable to attend the lesson due to ill health.

We recommend you review your gym programme every 6 weeks, but if you’re not happy with yours, please let us know and we will change it for you!

You can do this by calling reception. Click here to meet our trainers.

You must contact the Personal Trainer directly 24 hours before the session if you need to cancel. If you cancel less than 24 hours then you may be charged in full for the session.

You can book or cancel classes in club, over the phone or online up to 7 days in advance.

Our system will send you a text automatically when you move from the reserve to the class list. If you need to update your contact details please let us know on your next visit.

Classes are bookable via the Diana’s Health & Fitness app for members, this is available to download on the app store or google play store. Guests should ring to book their space.

On joining, you will be given access to the Diana’s Health & Fitness app.

Courts are bookable via the Diana’s Health & Fitness app for members, this is available to download on the app store or google play store. Guests should ring to book a court. You can book squash courts 14 days in advance.

Unfortunately at this moment in time we do not offer this service, however it is something we are looking to introduce in the future!

Yes! We take pride in our newly refurbished courts and to keep them at a top standard for everyone to use. Please only wear white soled shoes otherwise you may be asked to leave the court.

All juniors 15 and under must wear goggles on court and white soled shoes. If these standards are not met the child may be asked to leave the court.

Yes, you can bring a guest, please see below for prices.

• £15 per adult (16+)
• £6 per child

Due to the amount of items handed into us on a regular basis we can only keep lost items for 4 weeks and may not be able to keep it stored if it is a wet item. If you think you’ve lost something in club please call us on the number below to check if it has been handed in.

Yes unfortunately we do not have the facilities to provide members with towels so please bring your own. Towels are available to purchase from reception if you forget yours!

Our lockers use padlocks (fairly chunky ones) so please bring your own if you have one, if not we sell them in reception!

Yes, as long as you have retained the receipt from the date of purchase. We can accept returns if the item of clothing is the wrong size as long as the labels are still attached or if the item is faulty we can accept returns or exchange for another.

Please let us know as soon as your medical circumstances change by completing a new Pre Activity Readiness Questionnaire at reception.

Yes, but not at launch. More details will follow in the coming weeks.

No. The Reformer studio will be locked outside of class times and is only accessible during scheduled sessions.

No. Members can attend unlimited Reformer classes with no restrictions.

The new timetable will be available from Wednesday 25th March 2026 on social media and the website.

No. Reformer Pilates is designed to be accessible to all, and exercises can be adapted to suit your level.

For best results, attend 2–3 sessions per week, alongside your usual training routine.

Reformer Pilates uses a specialised machine with adjustable resistance, providing both support and added challenge compared to mat-based Pilates.

Standard cancellation policies apply.
Please cancel within the required timeframe via the app to avoid charges.

Yes, due to its low-impact nature.
Always inform the instructor of any injuries before the class.

No. Your next Direct Debit will reflect the new membership price.

If one person upgrades:

• They will pay the difference up to £83.99
• The other member continues paying their half of the current membership

Yes. You can upgrade to a Reformer Membership at any time.
Please speak to a member of the team for details.

There are 9 Reformers in total:

• Beginner classes – Holistic Reformer: 8 beds (allowing extra space/support)
• Intermediate classes – Vitality: All 9 beds used
• Advanced classes – Endurance: All 9 beds used

Class descriptions can be found on the Diana’s website.

There are approximately 20 classes per week.

Classes are kept small to ensure personalised instruction and a high-quality experience, typically 8–9 members per class.

• Improves core strength and posture
• Increases flexibility and mobility
• Low-impact and joint-friendly
• Supports injury prevention and rehabilitation

Yes. Upgrading to a Reformer Membership will place you into a new 12-month agreement, helping protect you from any price increases following the launch period.

No. Reformer Pilates is not included in day passes or guest passes.
A PAYG Reformer session must be booked separately.

Membership options:

• Reformer Membership: £83.99 per month
• Rolling (no contract): £99.99 per month

Introductory  Pay As You Go April Offer:

• £15 per session – PAYG members (paid on booking) [£18 per class thereafter]
• £18 per session – PAYG non-members (paid on booking) [£20 per class thereafter]

Classes last approximately 45 minutes, including warm-up and cool down

Wear comfortable gym clothing.
Grip socks are required for all classes for safety and hygiene (available to purchase from reception).

Yes. Reformer Pilates is suitable for all fitness levels, including beginners.
Our instructors will guide you and provide progressions where needed.

Reformer Pilates is a low-impact, full-body workout performed on a specialist machine called a Reformer.
It focuses on core strength, flexibility, posture, and controlled movement.

Members: up to 7 days in advance via the Diana’s app.

Non-members: up to 24 hours in advance (booking over the phone or in-club only)

Class sizes are limited, so booking early is recommended to secure your space.

Reformer Pilates launches on 6th April 2026.
Bookings, memberships, and upgrades will be available from 30th March 2026.