How do I book or cancel a class?
You can book or cancel classes in club, over the phone or online up to 7 days in advance.
Read MoreWhat if I need to cancel a session?
You must contact the Personal Trainer directly 24 hours before the session if you need to cancel. If you cancel less than 24 hours then you may be charged in full for the session.
Read MoreHow do I book a free health check/review/taster PT session?
You can do this by calling reception. Click here to meet our trainers.
Read MoreHow often can I review my programme?
We recommend you review your gym programme every 6 weeks, but if you’re not happy with yours, please let us know and we will change it for you!
Read MoreMy child has been sick in the last 24 hours, shall I still bring them to their lesson?
No, we ask that you contact the club and let us know you are unable to attend the lesson due to ill health.
Read MoreWhat times can the kids use the gym?
Children between the ages of 11 and 15 can use the gym between these hours: Mon – Fri: 06:00 – 20:00 Sat & Sun: 08:00 – 19:00
Read MoreHow old does my child have to be to use the gym equipment?
From age 11 children can start using the gym however they can only use the cardio equipment and do body weight exercises in the functional area. You can book your child an induction by calling us on the number below.
Read MoreWhen do swim lessons run?
Our swim term typically runs at the same time as the school term. For more detailed information, please visit the swim section of the website.
Read MoreWhat happens if I cancel my Direct Debit?
This does not automatically cancel your membership and can leave you in a difficult situation financially as your account will fall into arrears. If you are having difficulties paying your membership fees, please contact our team who will advise the best action for you to take.
Read MoreI have completed my 12 month commitment and would like to cancel my membership, how do I do this?
You can cancel by emailing memberships@nullashbournemanagement.co.uk either (a) at the end of your 12-month term with at least 1 month’s notice, or (b) anytime after your 12-month term with at least 1 month’s notice; we’ll cancel your Direct Debit, so please don’t do it yourself.
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