FAQ Category: Membership

Can I add my child on at any point within my membership?

Yes, children are not tied in for any length of time. You can add them onto your membership at any point and also take them off at any point. Visit the membership page to see how much membership is for your child. When it comes to cancelling your child’s membership, you must follow the same […]

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What happens if I cancel my Direct Debit?

This does not automatically cancel your membership and can leave you in a difficult situation financially as your account will fall into arrears. If you are having difficulties paying your membership fees, please contact our team who will advise the best action for you to take.

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What if I join into a 12 month commitment which I then need to cancel?

Within our terms & conditions that you sign upon joining, if you need to cancel during your 12-month term, we can suspend or end your membership early for medical, financial, or relocation reasons with proof (a £25 cancellation fee applies); after 12 months, you can cancel anytime with 1 month’s notice.

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Can I put my account on hold?

You can freeze your membership for £5 per month for 3–6 months for reasons like injury, holidays, or financial difficulty (email memberships@nullashbournemanagement.co.uk); if you freeze during your 12-month term, your agreement will be extended by the freeze period.

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