My child has been sick in the last 24 hours, shall I still bring them to their lesson?
No, we ask that you contact the club and let us know you are unable to attend the lesson due to ill health.
Read MoreWhat times can the kids use the gym?
Children between the ages of 11 and 15 can use the gym between these hours: Mon – Fri: 06:00 – 20:00 Sat & Sun: 08:00 – 19:00
Read MoreHow old does my child have to be to use the gym equipment?
From age 11 children can start using the gym however they can only use the cardio equipment and do body weight exercises in the functional area. You can book your child an induction by calling us on the number below.
Read MoreWhen do swim lessons run?
Our swim term typically runs at the same time as the school term. For more detailed information, please visit the swim section of the website.
Read MoreWhat happens if I cancel my Direct Debit?
This does not automatically cancel your membership and can leave you in a difficult situation financially as your account will fall into arrears. If you are having difficulties paying your membership fees, please contact our team who will advise the best action for you to take.
Read MoreI have completed my 12 month commitment and would like to cancel my membership, how do I do this?
You can cancel by emailing memberships@nullashbournemanagement.co.uk either (a) at the end of your 12-month term with at least 1 month’s notice, or (b) anytime after your 12-month term with at least 1 month’s notice; we’ll cancel your Direct Debit, so please don’t do it yourself.
Read MoreCan I add my child on at any point within my membership?
Yes, children are not tied in for any length of time. You can add them onto your membership at any point and also take them off at any point. Visit the membership page to see how much membership is for your child. When it comes to cancelling your child’s membership, you must follow the same […]
Read MoreCan I put my account on hold?
You can freeze your membership for £5 per month for 3–6 months for reasons like injury, holidays, or financial difficulty (email memberships@nullashbournemanagement.co.uk); if you freeze during your 12-month term, your agreement will be extended by the freeze period.
Read MoreWhat if I join into a 12 month commitment which I then need to cancel?
Within our terms & conditions that you sign upon joining, if you need to cancel during your 12-month term, we can suspend or end your membership early for medical, financial, or relocation reasons with proof (a £25 cancellation fee applies); after 12 months, you can cancel anytime with 1 month’s notice.
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